Subscription, Billing & Refund Policy

Effective date: October 5, 2026

This policy explains how billing, automatic renewals, cancellations, and refunds work for services from Smith Consulting & Design, LLC (The Web Smithy). It is part of our Terms of Service. Website design and build projects are billed under the payment terms in your signed proposal or agreement.

Summary

Website Care plans: billed monthly and renew automatically each month. If your website is on one of our shared Website Hosting Plans, Core Care ($75.00 per month) is required for as long as we host it. For websites hosted anywhere else, a Care plan is optional and can be cancelled with 30 days’ written notice.
Web hosting plans: billed yearly and renew automatically each year, and include required Core Care billed monthly. We email you a reminder at least 30 days before each renewal. Cancel with 30 days’ written notice. Your website is taken offline at the end of the notice period.
Dedicated reseller servers: billed monthly and renew automatically each month. Cancel with 30 days’ written notice.
Domain names: billed yearly and renew automatically.
No refunds: all fees are non-refundable, including if you cancel or leave.
Written notice can be an email to info@smithcd.com or a text message to (813) 733-1582.

1. How you pay

We bill by invoice. Payments are processed by Stripe or through our WPMU DEV client billing portal. We do not see or store your full card number. By saving a payment method for automatic payments, you authorize us to charge it for each renewal until you cancel as described below. Invoices are due on receipt unless your invoice or agreement says otherwise.

2. Website Care plans (webmaster subscriptions)

Each Care plan is billed monthly at the flat rate for your tier, shown on our Subscriptions page and on your invoice.
Your plan renews automatically every month until you cancel.
Hours beyond your tier’s included hours are billed at our standard hourly rate (currently $75.00 per hour) and itemized on your monthly invoice.
Websites on our shared Website Hosting Plans: Core Care (one hour per month, $75.00) is a required part of hosting. It is billed every month, whether or not you request changes, for as long as we host your website. You may move to a higher tier and back down again, but not below Core Care. Core Care cannot be cancelled on its own; it ends only when your hosting ends (see Section 6).
Websites hosted anywhere else (a Dedicated Reseller Server or another hosting company): a Care plan is optional. You may choose any tier, or skip a plan and pay our hourly rate as needed. You may cancel with 30 days’ written notice.
When a Care plan ends, our management services end on your service end date, and any later work is billed hourly when you request it.
You can switch tiers at any time. The new rate starts with your next billing month.
There is no long-term contract.

3. Web hosting plans

Hosting plans are billed yearly in advance and renew automatically for another year at the end of each term.
Every Website Hosting Plan includes required Core Care at $75.00 per month, billed monthly in addition to the yearly hosting fee (see Section 2).
We will email the billing contact on your account a renewal reminder at least 30 days, and no more than 60 days, before each renewal. The reminder states the renewal date, the price, and how to cancel.
If the renewal price will change, we will tell you in that reminder.

4. Dedicated reseller servers

Reseller servers are billed monthly at the price of the plan you choose and renew automatically every month until you cancel.

5. Domain names

Domains are billed yearly and renew automatically so you do not lose them. We send a renewal reminder before each renewal. If you do not want a domain to renew, tell us in writing at least 30 days before its expiration date. See our Hosting Terms for more about domains.

6. How to cancel

You can cancel any subscription by giving us 30 days’ written notice by email to info@smithcd.com or by text message to (813) 733-1582. Include your name, business name, and the service you want to cancel. We will confirm your cancellation in writing.

Your service continues through the end of the 30-day notice period. You are billed for that period, including Core Care.
Shared Website Hosting Plans: at the end of the notice period your website is taken offline and your hosting and Core Care end together. We keep your website files for 30 days after the shutdown date so you can request a copy. After that, they are permanently deleted.
For yearly hosting, cancelling stops the next renewal. To avoid being charged for a renewal, send your notice at least 30 days before the renewal date. Unused prepaid hosting time is not refunded.
If you plan to move your website to another host, ask us for a copy of your files during the notice period so your move is not interrupted.

7. Refunds

All fees are non-refundable. If you cancel or leave, we do not refund any amounts already paid, including partial months or unused prepaid time.

Website Care plans: no refunds or partial-month credits once a billing month has started.
Hourly work: no refunds for work already performed.
Web hosting: hosting fees are not refundable, including unused prepaid time when you cancel or move your website.
Reseller servers: no refunds once a billing month has started.
Domain names: never refundable, because registrars do not refund registration fees.
Website projects: deposits and refunds follow your signed proposal or agreement.

If you believe you were charged in error, contact us within 60 days of the charge and we will review it promptly.

8. Price changes

We may change our prices. We will give you at least 30 days’ notice before a new price applies to your subscription, so you have time to cancel if you choose.

9. Late or failed payments

If a payment fails or an invoice is unpaid, we will contact you. If a balance is more than 15 days past due after our reminder, we may pause services until it is paid. We are not responsible for downtime or an expired domain caused by an unpaid balance.

10. Contact

Billing questions? Email info@smithcd.com or call (813) 733-1582.